When tracking information is provided by a carrier, we will email this information to the customer provided that the customer was logged in when they placed their order. Express Mail International is the only method that provides tracking information for international shipments.
Deliveries are made Monday through Friday only. Weekends and Holidays do not count as Business Days. If you need to schedule a Saturday delivery, please contact one of our shops before ordering.
Your satisfaction is important to us so if we have made an error while fulfilling your order, please call or e-mail us immediately and we will do everything possible to correct the situation. Depending on the manufacturer, some items purchased online may be returned for a replacement, just bring it into the store with proof of purchase or give us a call and we will contact the manufacturer.
International Duty and Import Taxes
If your order is missing anything or is damaged, please carefully check the contents carefully and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt.
If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local USPS service center for assistance in filing a claim.