FAQs

We take the utmost care with the information that you provide us when placing an order on our website. The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.
Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated using a U.S. Postal Service shipping module.
We will be adding a more user friendly feature soon, but for now if you would like to pick up in store, simply leave a note on the checkout page and we will take care of the rest!
We send a copy of your invoice to you once the order has been processed through our online store. Make sure the email address you provide is correct so you can receive and save a copy of the invoice for your records.
Defective merchandise is warranted and insured under the manufacturer’s warranty and insurance policy coverage.
Most manufacturers require return of a defective item for evaluation for repair or replacement according to their policies and will not authorize us to immediately replace defective items. We will offer every assistance available to us; however we cannot offer a refund for defective merchandise unless authorized from the manufacturer.